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Privacy Policy

Your privacy is important to us. This Privacy Statement explains what personal data we collect from you, and how we use that data.

The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) defines "personal information" and "sensitive personal information" and we have assessed our processes to ensure that we comply with the Regulation. This includes reducing the amount of personal information gathered to the minimum possible level needed in order to provide the requested service(s) to you.


This privacy notice lets you know what happens to any personal data that you give to us.

We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We therefore encourage you to check this privacy notice for changes whenever you visit our website.

What personal information do we process?

- Email Address

- Telephone Number

Where do we source this information?

- Via email

- From you directly if you decide to use our websites contact form to request quotations for services.

- Telephone

What do we use your personal information for?

To provide you with information and quotations for the various services we provide.

What are the legal grounds for our processing of your personal information?

Where it is needed to provide you with our services and quotations for those services.

When do we share your personal information with other organisations?

We do not share your personal data with any other third parties unless instructed by you.

How can you request details of the personal information we hold about you

Under the GDPR, we have to offer you by law a method to enquire about the personal information we hold about you. You can request this by writing to from the email address associated with the quotation request you originally placed with us. Please allow 5 working days for a response.

Is your personal information transferred outside the UK or the EEA?

The servers on which our website and databases are hosted are located in the UK.

Do you have to provide your personal information to us?

We are unable to provide quotations for entertainment related services if you do not provide certain information to us. If any personal information is optional, we will make this clear.

For how long is your personal information retained by us?

Unless we explain otherwise to you, we'll hold your personal information for as long as we have reasonable business needs, such as managing our relationship with you and managing our operations.

Our Cookie policy

Cookies are small text files stored on your computer or device when you access websites.

We use cookies on our websites that we consider strictly necessary to help our sites function. For example, we may use cookies to 'remember' various settings and choices as you navigate through our quote request system. The information stored in cookies cannot be used to identify you personally and they do not contain any confidential information.

We also use third party cookies provided by Google to provide an analytics service. This service helps us improve the website in future by collecting anonymous data on how people use the website today. It helps us identify trends and faults. We may also embed video or other content from websites such as YouTube, Facebook and Twitter and these sites may set their own cookies.

Solitaire Events Ltd is proud to be registered with West Berkshire and Wokingham Trading Standards Buy With Confidence scheme

© Solitaire Events Ltd. - Registered in England: Company Number 4567741

Registered Office: Suite 1A, First Floor 18 Crendon St, High Wycombe HP13 6LR - Administration: 17 Bay Tree Rise, Calcot, Reading RG31 4RG

Telephone: (0118) 943 3555 - Fax: (0118) 324 0455 - Email: info @ - Director: D W Thomas